Whitehaven Privacy Policy

Data We Gather

We gather and manage various personal information types, including:

How We Utilize Your Data

Your personal information is utilized for these key purposes:

• Car Hire Service Delivery and Contract Performance:
  • We handle your car rental bookings and agreements with care, ensuring all details are accurately processed. Identity verification is conducted to confirm you meet our rental criteria. We support the vehicle pickup and return procedures to ensure a smooth experience. Payments, deposits, and any applicable charges are managed efficiently.
• Client Communication for Service Delivery and Engagement:
  • We provide booking confirmations, updates, and essential rental details. We address your inquiries and offer customer support. We inform you of any changes to our services or policies.
• Marketing Consent and Legitimate Interest Policies:
  • We send promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You may opt out at any time.
• Service Enhancement for Customer Benefit:
  • Evaluating website interactions to refine user experience and functionality. Conducting research to improve our vehicle selection and overall services.
• Compliance with Legal Standards:
  • Adhering to legal, regulatory, and tax obligations. Safeguarding against fraud and maintaining service security. Addressing disputes and upholding our terms of service.

Information Sharing Practices

Sharing Your Information

• Service Partners: We collaborate with third-party companies, including payment processors and IT support, to facilitate our services. These partners are bound by contracts to safeguard your information.

Your personal information is not sold to third parties.

4. Secure Your Data

At Whitehaven Car Hire, we prioritize the security of your personal information. We employ a combination of encryption, access controls, secure server infrastructure, and routine security evaluations to safeguard your data from unauthorized access or alterations. However, it's important to acknowledge that no online transmission or electronic storage method is entirely impervious to potential risks.

Data Storage Policy

At Whitehaven Car Hire, we keep your personal information only for the time needed to achieve the purposes it was collected for, including compliance with legal and accounting obligations. The duration for which we retain information depends on the specific type and the context of its processing.

Your Rights with Whitehaven

Your Rights Under UK Data Protection Law

• Access to Your Information: Obtain a copy of your personal information with us.

Contact us to exercise your rights regarding your data.

Cookies and Data Tracking

Whitehaven's website employs cookies and similar technologies to improve your browsing experience, assess site traffic, and customize content to better suit your needs. You can adjust your cookie preferences directly in your browser settings at any time.

Policy Changes

Whitehaven reserves the right to modify this Privacy Policy as necessary to align with changes in our practices or legal obligations. Any updates will be published on this page, along with a new "Last Updated" date. We recommend reviewing this policy periodically to stay informed.

Get in Touch

For inquiries regarding our Privacy Policy or data practices, please reach out to us.