Whitehaven Privacy

1. Information Whitehaven Collects

Whitehaven collects and processes several types of personal information, including:

2. How Whitehaven Uses Your Information

Whitehaven uses your personal information for the following purposes:

• Service Delivery (Whitehaven Contract Performance):
  • Processing and managing your Whitehaven vehicle rental bookings and agreements. Verifying your identity and confirming you meet our rental requirements. Coordinating vehicle collection and return processes. Processing payments and handling deposits and charges.
• Whitehaven Customer Communication (Legitimate Interest/Contract Performance):
  • Sending Whitehaven booking confirmations, updates, and key rental information. Responding to your inquiries and providing Whitehaven customer support. Notifying you of changes to Whitehaven services or policies.
• Whitehaven Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates where you have given consent or where Whitehaven has a legitimate interest. You can opt out at any time.
• Service Development (Legitimate Interest):
  • Monitoring website usage to improve Whitehaven's user experience and site functionality. Conducting research to upgrade its vehicle fleet and services.
• Whitehaven Compliance (Legal Duty):
  • Complying with Whitehaven's legal, regulatory and tax obligations. Preventing fraud and protecting Whitehaven services from security threats. Resolving disputes and enforcing Whitehaven's terms and conditions.

3. Sharing Information

Whitehaven may disclose your personal information to:

• Whitehaven Vendors: Third-party companies that support Whitehaven in delivering its services, such as payment processors, IT support firms, and maintenance contractors. These providers are contractually bound to protect your data.

Whitehaven does not sell your personal information to third parties for marketing purposes.

4. Whitehaven Data Security

Whitehaven implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Nonetheless, no internet transmission or electronic storage method is completely secure.

5. Data Retention

Whitehaven retains your personal information only for the period needed to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting obligations. Retention periods vary by the type of information and the context of processing.

6. Your Data Rights

Under UK data protection law, Whitehaven recognises the following rights:

• Rights of Access: Request a copy of the personal information Whitehaven holds about you.

To exercise these rights, please contact Whitehaven using the details below.

7. Cookies and Analytics

Whitehaven uses cookies and similar technologies to improve your browsing, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Policy Revisions

Whitehaven may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Whitehaven encourages you to review this policy regularly.

9. Contact Whitehaven

For questions about this Privacy Policy or our data practices, please contact Whitehaven: